SELLING WITH LITTLE KIDS BUSINESS

 

I get it, life is so busy and that is why I am so grateful that you have taken a moment to discover why selling through Little Kids Business makes sense.

After an eCommerce year like no other, 2021 consumer behaviour has fundamentally shifted – with 9 million (82%) of Australian households shopping online in 2020 and online purchases growing 57% year on year. Take a peek at why selling with Little Kids Business makes sense for your business. 

Selling products on marketplaces can be hugely beneficial for brands and online-sellers. Setting up an account is easy and you get instant (theoretical) access to vast numbers of potential customers.

There are two key features that define an online marketplace

  1. An online store where there are many sellers and buyers trading through one website with cross-sells between Brands helping one another.
  2. Buyers are able to purchase products directly with multiple brands without leaving the website.

Why you should sell on a Marketplace

They are becoming more and more popular
Whenever people buy online, there is a  chance they will go to an Online Marketplace.

You get instant access to thousands and potentially millions of customers
As mentioned before, whenever you start selling your products on a marketplace you will automatically have access to all its customers — without having to spend a tonne of money on marketing.

You benefit from the reach of the marketplace

No one might know your brand or your products but in a marketplace setting, you can be discovered. You don’t need to convince people to come to your actual website.

You gain an instant level of trust

By selling on a marketplace you benefit from all its marketing and brand-building expenses. People trust the marketplace so they will automatically also trust you.

It can be a testing ground

Do you want to know just what people are willing to spend on a specific product? Or do you have a product surplus or want to introduce a brand new item? Why not use a marketplace instead of your own webshop.

You don’t need a separate website if you do not wish one.

By selling on a marketplace you can dip your toe in the waters of e-commerce without being forced to make advance investments into the set-up, design and marketing of your own webshop.

Starting is pretty simple and quick

The marketplace will take care of much of the hassle of selling online for you: design, hosting, processing of orders, financial transaction fees — you save a lot of time and money. These days there are even experts on Fiverr who will complete the entire set-up for you if you find that you are time-poor.

It can be an additional marketing channel 

When you already have a strong brand or you just want to get your name out a little more, marketplaces are the perfect place to get people interested in your products and your brand.

You can gain access to new audiences

Thanks to the prevalence of marketplaces, you will find a lot of different types of people browsing them. So you can break out of your niche and sell to people who might otherwise never have known you

When you register to sell with Little Kids Business you will have a login into your very own Brand store.

The below will give you a brief overview of the Brand Journey. 

  1. Create your own store within Little Kids Business.
  2. Customers order your gift through the Little Kids Business and pay using the LKB checkout with either Stripe, Paypal or Afterpay.
  3. The order generates a new order email which automatically arrives in your inbox, advising you that you have an order.
  4. You prepare and dispatch the order to the customer within 24 hours (*n/a for personalised items)
  5. You change the order status to completed and an email automatically generates to the customer to advise them that their gift is on the way. 
  6. Your customer receives your gift and squeals with delight.
  7. Monthly, we pay you the customer’s order less our % handling fee. 

As a Vendor through Little Kids Business, you have the extra ability to be found by thousands of mainly Mothers who turn around 147,000 pages within Little Kids Business each month.

If you decide to register to sell with us today, you will never pay a monthly fee and the best bit is that you are not locked into a contract.

Imagine having access to your very own store which enables you to set up your own gifts for sale, manage staff access, see full reporting, see the visitor numbers to your store and even place your store on Holiday Mode so that you can go on vacation knowing that customers are fully informed while you are sipping cocktails by the beach. If you get stuck, that's Ok as we are happy to help.

LKB The Brand Journey

Someone who makes well made, useful products for our target marketed including children aged between 0-14 years, their mothers, fathers and school teachers.

Whether you are a one-person business or you have a team and warehouse, if you exude a loving personal touch with a strong sense of pride, you are very welcome to sell with Little Kids Business. 

We are always looking for:

  • Maternity Fashion and favourites
  • Personalised children’s gifts that you have sourced or designed yourself
  • Personalised gifts for Parents, Grandparents and Teachers
  • Kids Lighting
  • Play Mats
  • Nursery Decor
  • Children's Fashion Brands
  • Kids Shoes
  • Children's and Parenting Books
  • Baby Accessories
  • School Kids Gifts
  • Online courses - relating to families or Mothers

Stylish, unique and quality gifts that are always presented professionally.

Businesses that are looking to scale and grow — no matter how big or small you currently are. 

Great photography to align with our curation policy.

Note - If we have the exact same gift in the same colours and designs we may decline your application to sell with us. As an example we love swim and cloth nappies however have brands that have some cross overs. The first brand to publish those designs has first dibs.

As 80% of online customers buying decision is solely based on their photos it is incredibly important that we showcase professional and clear photos, taken in a good light.

Your photos dictate your product’s perceived value and drive brand loyalty and trust.

Little Kids Business loves to showcase two types of photos.

  • Marketplace white backgrounds
  • Lifestyle photos, showing the product in use

Curating means your images have one consistent filter applied and your design style stays the same across all platforms.

Through our Curation Policy, we have the opportunity to clearly position ourselves as the destination for unique, high quality, innovative and endearing gifts made by inspiring and creative businesses.

If you need assistance with photo editing you can contact our friends at PIXC or place a job on fiver

People do not care how much you know until they know how much you care.” -Teddy Roosevelt

Little Kids Business often acts as your Customer Service, the middle man. In some cases, we can handle the enquiry however there are times when we touch base with our Brand for further clarification.

At Little Kids Business, we have the philosophy that a thankful approach is the best way to converse with customers.

You can assist us to reduce the customer service issues by posting your gifts on time and advising our customers of your tracking information in the designated space for tracking numbers.

Reasons we may ask you to leave 

Thank you for understanding that dispatch within 48 hours is important to us (unless a personalised gift)

For this reason, the following applies.

  • If Little Kids Business is required to follow up three late orders within the same month, we will automatically place your store on Holiday mode until the first of the following month.
  • If we are required to do this three times within a year, we will sadly wave you goodbye as we do not wish to let our customers down. 

Immediate Closure of your store will apply is a customer complains about the below. 

  • If you are purposely adding customer email addresses to your own database without their Opt-In on your website. 

Thank you for understanding that negative reviews affect is all. 

  

As part of our Marketing model, we promote free standard shipping within Australia. 
 
We do have a few sellers who are shipping from overseas and they have also complied with this request. 
 
Express post is offered an add-on option.
 

How to pay for free shipping

Let's be honest someone has to pay for the cost of delivering goods to consumers. The ultimate challenge for online businesses is how to affordably offer free shipping and balance the expense?

The easiest way is to Factor shipping into operation and pricing: understand shipping costs from the moment you receive inventory and include it in financial models.

As the majority of our vendors also choose to have free shipping on their own websites it has been easy. 
 
Why do we offer Free shipping? 
 
If a customer purchases from more than one brand it is important that the cost of shipping does not add together and be shown as a high number in the cart. This may cause the customer to abandon their shopping cart. 
 
In the future, when we begin to ship internationally and there will be options to calculate shipping from within the system for International shipping or you may choose to post per zone. 

Sale promotions are a great way for organisations to encourage potential customers to buy your product. Done well, they boost short-term sales while also attracting new customers, prompt positive online reviews, and lead to repeat purchases.

Little Kids Business has a few Sales strategies

We offer a 10% discount to brand new customers who sign up to our newsletter via our website. Visitors are emailed a unique code which has a minimum $100 spend attached. This is to encourage visitors who are just short, to purchase one more gift so that they can save $10.

This $10 comes out of the Little Kids Business Handling Fee. 

We also offer a repeat customer discount, this is included in their paperwork when they make a purchase. This 5% discount is a little thank you and a way to entice them to shop again.

This 5% discount comes out of the Little Kids Business Handling Fee. 

We also offer a discount if there is a glitch of some sort during the transaction. This is offered from Little Kids Business Management and is at our discretion. 

As a vendor, you can set up your very own Coupon code and offer a sale. If you do this, be sure to let us know so that we can promote it for you. 

On top of these standard discounts. Little Kids Business also offers the below:

  • Flash Sales
  • Coupon Discounts
  • Birthday Celebrations (March) 
  • Featured Sellers and more. 
  • Black Friday - Cyber Monday  

There are also paid for Marketing Opportunities which we will share throughout the year.

Competitions 

Running competitions enables you to engage contacts within your database in a way that no other online marketing does. 

When a competition is drawn, we will email those who entered a special deal to purchase the gift or gifts' within the competition, after all, they entered to win this gift so clearly would like it. 

Marketing isn't just an important part of business success; it is the business. 

For this reason, you will find that Little Kids Business markets through Facebook, Instagram, Pinterest, You-tube, Google Ads, targeted online and email re-marketing and business collaborations with other businesses such as Babyology, Families Magazine Website, Baby Hints ad Tips and Care for Kids with large databases of our target market to name a few. 

We provide many marketing opportunities for our brands that they might not be able to do on their own such as our Look Book, which was printed and distributed through Expo’s, Childcare Centres and OBYN’s.

Our Christmas Gift Guide which was available Online from Oct 2020

PRESS COVERAGE

We often showcase gifts to journalists and bloggers. We have been a contributor to the Kids Magazine "Krash", Australian Gift-guide, Mama Disrupt, Sydney Morning Herald, the QLD Courier Mail Newspaper and Label Magazine to name a few. 

 

Take a peek at some of our work aimed at our target marketing of 2.300,000 Australian families with children 14 years and under. 

Little Kids Business Media Kit

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Listing to sell with us creates an opportunity for our visitors to find and purchase from you. With 3 Keywords currently on the first page of Google, we are working to rank many more which may help shoppers locate your gifts within us.

Search engine optimisation or SEO refers to the process of improving the position that your website appears at in the "organic" search results returned by sites such as Google.

While we do pay to participate in Google Adds and Shopping Campaigns, it is out goal to flood our website with wonderful copy-write which can lead us to be naturally on page 1 of google for the terms we prefer.

Total Number of Ranking Keywords ranking in Google - 275

Page 1 - Keyword - Kids Gifts

out of 1,160,000,000 others aiming for page 1

Page 1 - Keyword  - Organic Toys

out of 212,000,000 others aiming for page 1

Page 1 - Keyword  - Kids Toys for Boys

out of 555,000,000 others aiming for page 1

Accurate as of August 2020 with more SEO copywriting to be completed in September 2020

As the fastest growing Online Marketplace specifically for Kids Brands of all ages, we support 200 stores mainly run by Aussie Mothers in Business. 

Our Affiliates support Julia from Nail Snail, Claire from Jellystone Designs and Julie and Dawn from Opening Fairy Doors to name a few. 

WHAT IS AN AFFILIATE PROGRAM?

Affiliate programs allow other People, Businesses and Organisations to earn rewards for promoting another business.

How does it work?

When Australian visitors click through to Little Kids Business and make a purchase using a unique code, our Affiliates earn a commission based on their order $ value.

  • Our affiliate program is FREE to join.
  • They can offer your friends your 5% discount per order with a $50 min spend (even on sale items).
  • With every sale generated using their unique discount code, they earn $5 per $100 spent.
  • We offer regular promotions including Birthday Sales, Back to School, Black Friday Sales and Boxing Day Sales to help you generate traffic.
  • We provide all affiliates with a selection of promotional material such as Banners, Instagram square and Facebook tiles to use on your site, we can even personalise this for a small fee.

Perfect for 

  • Savy Mothers
  • Childcare Centres
  • Mothers Groups
  • Playgroups
  • Local Churches etc..

Businesses such as

Little Kids Business is more than just your average store.

Help us to support hundreds of Families in Business and we can support your Family and Business also.

Our current Affiliates reach 67,000 people. (as of Aug 2020)

Features Customers Love 

  • Nearly 2000 gifts from over 200 kids brands.
  • Free Shipping - Customers dislike shipping added at the checkout
  • The ability to shop directly from our Brands own store and shop their prices
  • All goods are shipped to the customer directly from our Brands (nothing from China) 
  • A large variety of gift vouchers which can be emailed to the recipient
  • The ability to Gift an actual gift for a friend. Your friend may accept your gift or use the value of that gift to purchase something more to their liking.  
  • Easy Payment Gateways - Credit Card via Stripe and Afterpay - Little Kids Business has even been nominated for the Afterpay Global Mentorship Program - wish us luck
  • Free shipping 
  • $10 discount of their first order when using their unique code - gained from signing up to our newsletter 
  • The customer receives a past customer discount code for future orders. 
  • Purchase from a selection of hundreds of Brands with the one handy checkout.
  • Family owned and operated by a Mum just like them.
  • Easy Returns

Features Brands Love 

  • Holiday Mode - This will allow you to go away on holiday without the concern that you have customers waiting.
  • Customers and Vendors get access to a rich front-end dashboard that allows easy management of product inventory including sales, orders, discounts, coupons, and more.
  • Vendors can see store sales report in details and also get a complete overview of their store's performance.
  • No need for you to spend time worrying about coupons. Handle your own discounts.
  • Increase Brand Value with Product Reviews - Good reviews can help other customers to gain trust and increase your marketplace brand value. Little Kids Business incentives customer by contributing $0.50 per review to our charity of choice Mummy's Wish. A charity to support Mums with Cancer.
  • We have enabled ShipStation they can also handle their shipping with the popular shipping solution.
  • You can be found amongst other reputable Kids and Family Brands.
  • You may get a sale if you are linked to another gift. The system will prompt the sale within a linking and again at checkout.
  • No need to invoice we automatically pay you on the 20th of every month.
  • Vendors can easily add their own shipping information and advise a gift has dispatched.

Coming after CONVID-19 to help encourage families to visit our favourite, child-friendly restaurants

Please visit us again soon to discover more information.

Kids related Businesses listings in a business directory are not only a wonderful way to be found, but it can also help with local SEO.

Search engines crawl a massive number of sites, including business directories, and the more they see a piece of information, like a phone number or a business’ store hours, the more they trust it — and the more priority they’ll give that information in search results.

Those who are googling certain things, such as dance schools might pull up the dance school of the dreams via their Little Kids Business Directory. It is a wonderful way to become better friends with google and attract more visitors to Little Kids Business.

If you apply and set up a store on the Little Kids Business online Marketplace, we will charge you NOTHING, that's right absolutely nothing to host a store within us.

If you make a sale, we will retain a % of a sale price.

A sale that may not have happened if they had not found your gift on Little Kids Business.

Why do we charge a handling fee

From this percentage we will cover the payment gateway merchant fees which range up to 10%  through Paypal , Afterpay, Stripe, Prezzee Gift Cards, You Pay

With these funds we then cover

  • The first time shopper discount of $10 off a Min $100 sale
  • The past customer discount of 5% with a coupon code which is shared after a purchase has been made.
  • We also pay Affiliates 5% of any sales generated with their unique code when they offer the customer a 5% discount code. = 10% per Affiliate
  • Plus the merchant fees

We also cover Marketing via Instagram, Facebook, Web lookalike audience targeting, Retargeting, Advertising in Magazines, Promotions through Finder.com.au and Childcare Centre promotions and so much more.

Less IT, Accounts, Customer Service and Graphic Design staff. We also pay for dedicated servers, paid subscriptions and so much more but that's not for you to worry about.

This means that by retaining a % handling fee, we can effectively run Little Kids Business.

 

Our  "we sell, you ship" model means that you can edit and have control over your store, content, selling prices and stock at the touch of your fingertips.

 

We currently have 140,000 page turns a month and this is climbing, so there is opportunity to be found.

You can even log into your store and see how many people have visited your store. 

We ask that you

  1. Receive our order via email, seconds after the customer places the order on the Little Kids Business website.
  2. Dispatch the gift to our customer, including the LKB dispatch notice paperwork.
  3. Advise us of tracking number and change your order status to completed.

As we like to reward those who have been with us from the beginning, we have structured our handling fee based on our Google Domain Authority increasing.

For those who joined us from the very beginning, we wish to express our gratitude in your leap of faith so we have locked on an introductory handling fee. This means that you will not be subject to increases in the handling fees.

  • Introductory handling Fee March 2018 - Vendors maintain their % handling fee as a thank you for joining us early
  • 1st Birthday handling Fee March 2019  - Vendors maintain their % handling fee as a thank you for joining us early
  • 2nd  Birthday handling Fee from March 2020 - a 2% Increase on the original joining fee
  • 3rd Birthday handling Fee from March 2021 - a 2% Increase on 2020
  • 4th Birthday handling Fee from March 2022 - 2% Increase on 2021

Our top tip is to join us now.

Note: The Handling fee is slightly negotiable on gifts over $300 each

 

Our Shop by Brand Category is the perfect place for the customer to find the brands they love and they can even Follow the brand and receive updates when new stock is added.

Customers can also access the brand store via the product.

Under the name of the gift is the wording SEE MORE FROM THIS RANGE. 

This will take the customer to your entire store. In this instance, we are visiting the Opening Fairy Door Store as shown below. 

There is also the option to shop by Brand on the front of the website, if on a PC and in the text at the very bottom of the website if on a Phone or Tablet. 

This is what the Shop by Brand Store looks like 

You can also have a store within Little Kids Business 

THESE ARE THE TERMS AND CONDITIONS

BETWEEN LITTLE KIDS BUSINESS AND SMALL BUSINESSES WISHING TO SELL THROUGH THE LITTLE KIDS BUSINESS MARKETPLACE

Thank you for your interest in selling your Creation on the Little Kids Business Marketplace.

It is very important that you read and understand these terms and conditions before entering into an agreement with Little Kids Business Pty Ltd (Little Kids BusinessUs, or We).

Little Kids Business operates a website platform which facilitates sales of products for small businesses. When an order is placed through Little Kids Business, customers are placing an order with the Creator or Importer of the Product (the Creators or You) and not with Little Kids Business.

Little Kids Business facilitates the negotiation of the sale of the Creators products (the Products) between purchasers of the Products (the Customers) and Creators through the use of the Little Kids Business Marketplace and Little K’Mail an email newsletter, both operated and managed by Little Kids Business (the Services).

These terms and conditions apply between You and Little Kids Business in connection with the provisions of the Services by Us to You.

Terms and conditions will commence to apply once Little Kids Business has received a completed Application form from (the Application) and We advise You of our acceptance in writing of the Application (Commencement).

It shall be at the absolute discretion of Little Kids Business to accept, approve or disprove an Application. In the case where we feel you are not the right fit for us We are happy to give You a reason and We ask You to be polite, understanding and respectful.

When You accept an email confirmation of a Customer Order an agreement is formed between You and the Customer. This means that the Customer has rights directly and only against You as the Creator and not against Little Kids Business.

We are happy to provide you with the following SERVICES

The Little Kids Business Marketplace provides a platform to allow You and other creators to offer for sale Products directly to Customers. Our Services includes:

  • Operating, managing and maintaining the Little Kids Business Marketplace and Little K’Mail email newsletter;
  • Providing a CMS to each Creator so that they may manage a Creator Storefront and associated transactions on the Little Kids Business Marketplace;
  • Facilitating placement of orders for Product advertised on the Little Kids Business Marketplace by the Creator;
  • Notifying the Creator of orders placed for their Product;
  • Managing the Returns and Refunds Procedures.

You authorise Us to communicate with potential customers via the Little Kids Business Marketplace and Little K’Mail to bring about a Customer Order for Your Product.

Following the Commencement of this agreement, Little Kids Business will:

  • Provide a password so that You may set up a Storefront within the Little Kids Business Marketplace;
  • Provide the Services in an accurate, friendly and professional manner; and
  • Do our very best to act quickly to try to restore any faults in the Little Kids Business Marketplace and the Content Management System. You acknowledge that at times there may be instances outside the control of Little Kids Business.

By entering into this agreement with Us You acknowledge that it may be technically impossible to provide the Services entirely free of fault at all times.

As part of providing the Services, We wish to make it clear that:

  • Any contract to sell and buy Products is made only between the Creator and Customer.
  • Products offered for sale through the Little Kids Business Marketplace are not owned nor do they come into the possession of Little Kids Business at any time.

CUSTOMER FEEDBACK

The Little Kids Business Marketplace provides a system of Customer Feedback, which may be obtained and/or facilitated by a third-party service provider selected by Little Kids Business.

By using the Little Kids Business Marketplace and Services, the Creator agrees that:

  • Little Kids Business and/or the Third Party may, in its discretion, post feedback on the Creators relevant Product Page;
  • The Creator will ensure that any information is true and accurate and does not contain any material that may be construed as offensive, defamatory or unlawful;
  • Little Kids Business may choose not to post, any response that Little Kids Business and/or the Third Party consider, in their sole discretion, to be offensive, defamatory, unlawful or otherwise inappropriate. We will discuss this feedback with you however it will not be made live on the Little Kids Business Marketplace.

BY ENTERING THIS AGREEMENT WE REQUEST THE FOLLOWING FROM YOU

The Creator hereby undertakes:

  • To establish and maintain access to the internet at their own cost, through use of a computer and modem or other access devices;
  • To ensure that information supplied electronically to Little Kids Business and to the Little Kids Business Marketplace is submitted free from viruses.

The Creator also agrees and acknowledges that:

  • Little Kids Business has no responsibility to provide support and maintenance of any of the Creators hardware or software used to provide the Creator with access to the internet or the Little Kids Business Marketplace.
  • It shall ensure that the content management system (CMS) and its content remains confidential and that no other person outside of the Creators employ has access to this information.
  • Little Kids Business reserves the right to suspend access to the CMS if at any time Little Kids Business considers that there is or is likely to be a breach of security.

In the event of suspension of access, Little Kids Business will notify the Creator of the suspension in writing and via phone.

LITTLE KIDS BUSINESS  Determines

Little Kids Business has the freedom in its discretion to determine:

  • The look, feel and content of the Little Kids Business Marketplace;
  • The presentation of Creators Storefronts on the Little Kids Business Marketplace and information on it, including positioning, content, and location;
  • When the Storefronts can be turned on and viewed; and
  • Remove any Product from the Little Kids Business Marketplace if there is a breach of any of the other terms and conditions of this agreement.

The Creator will comply with any directions from Little Kids Business if they decide to refresh our look and feel of the Little Kids Business Marketplace at any time.

Any failure to maintain suitably high standards of Product Page presentation may result in the de-activation of the Product from the Little Kids Business Marketplace or the de-activation of the Creators Storefront until such times as the standards have been improved in the opinion of Little Kids Business.

YOU AND YOUR PRODUCTS / GIFTS

The Creator is expected to be truthful at all times in its dealings with Us and Customers of Little Kids Business.

We will be forced to deactivate Your store if the information You have provided to Us is:

  • False, inaccurate, misleading, offensive, pornographic, abusive or defamatory;
  • In breach of any applicable law;
  • Likely to adversely affect the reputation of Little Kids Business or other Creators;
  • Likely to or does contain any Virus or cause the Little Kids Business Marketplace’s functionality to be interrupted, damaged or impaired in any way.

GIFT CARD SERVICES

These Terms and Conditions specifically refer to services accessed via the Little Kids Business website.

A Service Voucher from Little Kids Business this is a non-refundable item unless in the event that the customer contacts you ( the Creator ) and you choose to allow a refund.

If the Little Kids Business Gift Voucher is subsequently lost, the recipient may be eligible to have a replacement voucher emailed to them.

  1. The voucher is still valid and has not yet been exchanged or used.
  2. Proof of purchase has been provided: either as an order number, purchaser’s full name or email address.
  3. Little Kids Business is able to correctly verify the person seeking a new voucher as the original recipient.

Please note is it the voucher recipient’s responsibility to obtain the Little Kids Business Gift Voucher with all of the required verification. Failure to do so will mean that no replacement voucher can be issued.

Little Kids Business Vouchers must be booked and used within 12 months of purchase. Once a voucher has expired Little Kids Business is under no obligation to offer an extension, however, in exceptional circumstances, we assess such requests as a case by case basis in conversation with you ( the Service provider )

  • Gift Vouchers are sold by Little Kids Business as an agent for the businesses that provide lifestyle services
  • Little Kids Business is not a provider of such services or experiences
  • The service provider provides the service directly with customers.
  • Little Kids Business makes no warranty or representation regarding the standard of the service being provided.
  • All Little Kids Business vouchers are issued subject to the terms and conditions of the service provider and these terms and conditions.

LITTLE KIDS BUSINESS LIABILITY

Little Kids Business has:

  • No liability for any act, omission, or default, whether negligent or otherwise of any experience provider or third party.
  • No liability for loss or damage occasioned by any negligent act or commission by any experience provider or third party.
  • Where Little Kids Business liability cannot be excluded, such liability is limited to the value of the Gift Voucher purchased.

PERSONALISED ITEMS

In the case where a Product is a personalised Product, the Creator will:

  • State clearly that a Product is a personalised item and advise delivery times with accuracy; and
  • Clearly communicate that this order cannot be cancelled or returned (Uncancellable).

PRODUCT MUST BE IN STOCK

The Creator is required to accurately display stock availability for all Products.

If the Creator is out of stock of a particular product, then the Creator must place their store on holiday mode. If there is no stock for a particular Product for a period longer than 8 weeks then Little Kids Business reserves the right to remove that item completely from the Little Kids Business Creator’s Storefront and cease business dealings in relation to that Product.

If a Customer places an order for a product that is out of stock and which is showing as available, the Customer will receive a refund and the Creator will be charged a $5 Office Administration Fee.

PRICING YOUR PRODUCTS

The Creator must advertise their Product at no more than the recommended retail price plus the fee for normal postage. Express post is an option incurring a higher charge. To calculate the express post charge You must minus the standard shipping charge and only advertise the difference between these two prices as your express post price.

The Creator understands that Little Kids Business does not agree to the inflation of prices to support ‘phoney discounts’ or non-genuine pricing and will not display over inflated prices on the Little Kids Business Marketplace.

The Creator is required to gift wrap Products ( if they have offered this service ) for the set amount of $3 per item and all Products so wrapped must be presented beautifully.

The Creator will ensure that a single Product may appear only once on the Creators Storefront. Variations of a Product such as colour or size do not constitute separate products and will not be accepted.

The Creator will not make use of keyword spamming to try and rank higher on google.

WHAT YOU MUST DO WHEN YOU RECEIVE AN ORDER NOTIFICATION

You agree as to the Creator with a Storefront on the Little Kids Business Marketplace to check daily for alerts of new Product Orders to ensure they are processed by You.

Little Kids Business will email to You a notification that a Product Order has been placed by a Customer. Following receipt of such notification, the Creator will, within a maximum of two  Working Days, and as a matter of best practice within twenty-four hours of receipt of the notification, confirm its acceptance or rejection of each and every order using the CMS, and provide an estimated dispatch date. The Creator shall use its best endeavours to accept every order.

The Creator will through the Little Kids Business Marketplace notify the Customer promptly of:

  1. Receipt of Product Order notification;
  1. Dispatch the Order with an expected delivery date.

The Creator will also answer any enquiries relating to the Product Order promptly.

The Creator will include all orders with the appropriate Little Kids Business co-branded dispatch letter and such additional documentation or material as may be required and/or provided by Little Kids Business.

In the event that orders are regularly late to dispatch, Little Kids Business reserves the right to remove the Product for sale from the Little Kids Business Marketplace and cease a business relationship with the Creator including termination of this agreement.

COMMUNICATING WITH CUSTOMERS

The Creator will communicate with Customers through the CMS and ensure that any and all correspondence with any Customer:

  1. Presents as its professional best;
  1. Will be solely for the purposes of processing and/or progressing a Customer Order; and
  1. Will not include any reference to the Creators own website, email address, other correspondence address or any other promotion of services outside those offered through or by Little Kids Business.

The Creator shall respond to any Customer enquiries or Customer complaints promptly and courteously in the first instance within one Working Day and will advise Little Kids Business of any escalated unresolved Customer enquiries as soon as reasonably practicable.

RETURNS AND REFUNDS

The Creator shall ensure that returns and refunds to the Customer will be processed in accordance with the following terms and conditions.

After receiving a request for a refund or return by a Customer the Creator will initiate the refund in accordance with the Returns & Refunds Procedures, as displayed on the Little Kids Business Marketplace.

Subject to the terms of the Returns & Refunds Procedures, Little Kids Business will approve the refund request and the Single Fee Commission retained in respect of the refunded Products will be returned to the Creator by Little Kids Business. Little Kids Business will provide Customers with a full refund, including delivery charges within 30 days of receipt.

The Creator must not at any time issue refunds by cheque or other means.

The Customer may not cancel, return or obtain a refund in relation to Non-Cancelable items unless such Product is faulty.

For a Product purchased from a gift registry list by a Customer, the recipient of such Cancellable Product will have a maximum period of 56 days following the date of purchase of the Product to return them to the Creator for a refund or replacement. The return must be initiated by the Customer who has purchased the Product and not the person who has set up the gift registry.

Little Kids Business will cover the cost to return an item that is refunded in the event that it is faulty however if the Customer advises an incorrect address or a courier is unable to deliver due to no fault of their own, the Customer will pay to have the Product resent.

Where the Customer has chosen to cancel an order prior dispatch Little Kids Business shall refund the Creator the Single Commission Fee.

If a Customer rejects a Product because it is faulty, the Creator shall follow the relevant provisions of the ‘Returns and Refunds Procedure’.

The Creator shall advise an address to which a Customer may return a Cancellable Product.

USE OF LITTLE KIDS BUSINESS INTERNAL MARKETPLACE INFORMATION

The Creator will not:

  • Use Little Kids Business Website beyond the scope of use set out in this agreement; or
  • Access the CMS unlawfully, modify or make derivative works based on the CMS nor attempt to reverse engineer or access the CMS with the intention of creating a competitive product or service nor to copy or build any concepts, features, functions or graphics based on the CMS.

The Creator acknowledges that damages may not provide an adequate remedy for breach of this clause and that Little Kids Business will be entitled to seek injunctive relief to prevent the occurrence or continuance of any alleged breach of this clause.

BEHAVIOUR

The Creator will conduct itself at all times in its relations with Little Kids Business and Little Kids Business’ staff, Customers and other Creators in accordance with a  principle of respect and mutual cooperation.

In no circumstances will any impolite or abusive communications via any channel be tolerated and Little Kids Business reserves the right to immediately suspend a Creators’ Storefront and/or terminate this agreement in the event of any breach by the Creator of this clause.

MARKETING AND PROMOTIONS

Little Kids Business will undertake marketing and promotional activities from time to time at its own discretion.

Where Little Kids Business requires the Creator to bear the costs of any promotion or marketing activities, the Creator shall inform Little Kids Business in writing whether or not it wishes to participate in the relevant marketing and promotion.

The Creator shall otherwise, permit, comply and co-operate with all activities undertaken by Little Kids Business to promote, sell or market the Creators Products.

Little Kids Business will use any photography supplied in our Marketing of the Creator’s product in order to increase sales. If the Creator does not own the photograph and we are not permitted to use it, we ask that it is not supplied to use for Marketing and Promotional purposes.

CHARGES PAYABLE

For each sale of Product by the Creator, a Single Commission Fee is calculated as a percentage of the value of a Product, including the delivery charges applying to that Product is payable as set out below.

The Refund Fee referred to in this agreement is the total sum paid for the Product, including the amount of the Single Fee Commission if an item is returned by a Customer for a Refund.

The Currency Conversion Fee will differ per currency and is the fee charged by an overseas merchant to convert transactions into dollars (or whatever your currency is).

HOW DO WE PAY YOU

Payment for Product(s) will be made directly by a Customer to Little Kids Business following the Creator confirming its acceptance of an order to Little Kids Business.

Little Kids Business shall pay the Creator for the relevant transaction less the Single Commission Fee on the 20th of the month following the sale of the Product.

Unless otherwise agreed by Little Kids Business and the Creator, any payments made to the Creator will be in the domestic currency of the region where the Creators bank account nominated to receive such payments is held and which may also be subject to the Currency Conversion Fee.

If a Customer has contacted the Creator regarding a refund and Little Kids Business has approved a refund, We may retain a portion of the payment due to the Creator in order to provide for the refund.

The Creator shall provide their banking details in order that payment may be processed to the Creator in respect of any Products sold. The Creator is responsible for ensuring the banking details are kept up-to-date and will notify Little Kids Business immediately of any changes. The Creator shall be responsible for paying any banking charges or other administrative expenses incurred by Little Kids Business as a result of any inaccuracies in any such information.

DISPUTES AND CHARGEBACKS

Disputes are an unfortunate aspect of accepting payments online and the best way to manage them is to prevent them from happening at all. Our dispute and fraud prevention strategy uses a number of methods that are best suited for our business while keeping any customer burden—and losses—to a minimum.

The good thing is that chargeback account for less than 1% of total sales 

Many chargebacks occur when a customer does not recognise the sale on their credit card statement so in order to assist ourselves not receiving chargebacks, for this reason, we will show on a customers credit card statement as Little Kids Business.

PayPal Seller Protection safeguards merchants against losing money to chargebacks and reversals related to “Unauthorized Transaction” or “Item Not Received” claims. We are aware that to be eligible for coverage, a transaction must meet a number of basic requirements, as well as conditions for the specific type of claim.

Stripe uses Radar, a  fraud prevention toolset, which is built directly into the payment flow and combines a customisable rules engine with powerful machine learning algorithms. This process detects patterns across payments processed with Stripe, assessing the risk level of each. Some disputes are lost because only the minimum information was required during checkout and this is why we ask for information such as:

  • Customer name, Customer email address, CVC number, Full billing address and postal code, Shipping address (if different from billing address)

Stripe provides the CVC, postal code, and billing street address for them to verify. The card issuer checks this against the information they have on file for the cardholder. If the provided information doesn’t match, the Stripe the verification check fails.

AfterPay has no chargebacks. An order accepted by AfterPay is always paid to us.

If in the unfortunate event that there is a chargeback through anyone and we lose the dispute Little Kids Business with divide the total out of pocket cost by 2 and together we share 50% of the expense. 

When shipping physical goods to customers, we ask that you use carriers and services that provide online tracking and delivery confirmation whenever possible. We have formed priority arrangements with both Sendle and Shippit to assist with this. We also ask that you provide this information to your customers as soon as it’s available.

COMMUNICATION WITH OUR CUSTOMERS

At all time you are required to communicate with our customer solely through the note portal. If the customer has placed an order and has an account the notes will be displayed to them. There are legal ramifications of conversing privately especially if there should be a disagreement. At all times we require conversations regarding an order in the system so that the Little Kids Business office staff can access these at all times.

UPHOLDING THE LAW

The Creator shall comply at all times with all applicable laws and regulations including:

  • Product safety laws and regulations:
  • Trading Standards requirements in respect of the manufacture, packaging, marking, and certification.

The Creator shall comply with Little Kids Business’s’ reasonable instructions relating to any product recall and in any event Little Kids Business reserves the right to remove a recalled item from the Little Kids Business Marketplace.

INSURANCE REQUIREMENTS

The Creator will maintain at all times, at its own expense and with reputable insurers appropriate insurance in relation to its business.

CONFIDENTIAL INFORMATION

Neither You or Us may, without the prior written consent of the other, use or disclose the others Confidential Information unless expressly permitted by this agreement or required by law or any regulatory authority to do so.

We may use Your Confidential Information for the purposes of complying with Our obligations and exercising Our rights under this agreement.

We may disclose the Confidential Information to Our personnel or advisers to the extent necessary for them to know the information for the purposes related to this agreement.

You must each implement and maintain effective security measures to prevent unauthorised use and disclosure of Our Confidential Information whilst it is in Your possession or control.

You must return, or at Our option destroy, all Confidential Information in Your possession or control, on the earlier of Our request or on termination of this agreement for any reason.

INTELLECTUAL PROPERTY RIGHTS

The Creator acknowledges that the Intellectual Property Rights (IPR) in the Little Kids Business name, logo or branding are owned entirely by Little Kids Business, and agrees that it may only use the Little Kids Business name, logo or branding on any promotional material or packaging with the prior written consent of Little Kids Business.

Little Kids Business hereby grants to the Creator a non-exclusive, non-transferable revocable and limited licence for the duration of this agreement to use the CMS and any software or documentation comprising it for the sole purpose of receiving the Services.

The content management system and any and all software and/or documentation provided by Little Kids Business to the Creator will remain the absolute property of Little Kids Business.

TERMINATION

Termination of this agreement will not affect any accrued rights or liabilities of either party.

Certain circumstances may force Us to immediately terminate our business relationship with You, including:

  1. The Creator fails to pay any Charges payable to Little Kids Business within seven Working Days of its due date for payment; or
  1. The Creator is the subject of a bankruptcy order, becomes insolvent, makes any arrangement with creditors or goes into voluntary/compulsory liquidation.

INDEMNITY

You will indemnify and hold US harmless against all costs (including legal costs), expenses, damages, accounts or other losses or liability, including those from any actions, suits, proceedings, claims or demands made against or suffered by Us in connection with the provision of the Services and any failure by You to meet Your responsibilities described in this agreement.

This includes any and all claims made against Us by Customers or by any third party alleging that Your Product infringes any Intellectual Property Rights or Moral Rights or any person or otherwise breaches any law.

LIMITATION OF LIABILITY

To the fullest extent permitted by law, We:

  • Exclude all representations, warranties or terms (whether express or implied) other than those expressly set out in this Agreement.
  • Exclude all liability in respect of loss of data, interruption to business (including without limitation caused by our website being non-operational for periods of time) or any consequential or incidental damages arising out of or in respect of a provision of the Services or the performance of our Website and systems.

This agreement is to be read subject to any legislation which prohibits or restricts the exclusion, restriction or modification of any implied warranties, conditions, guarantees or obligations. If such legislation applies, to the extent possible, We limit its liability in respect to any claim to, at our option, in the case of the Services to supply of the Services again; or the payment of the cost of having the Services supplied again.

GENERAL

Nothing in this agreement constitutes Us as an employee, partner, joint venture partner or agent of You.

You may not assign any rights or benefits under this Agreement without Your prior written consent.

This agreement is the entire agreement and understanding between You and Us on everything connected with the subject matter of this agreement and supersedes any prior understanding, arrangement, representation or agreements between the parties as to the subject matter contained in this agreement.

An amendment or variation to this agreement is not effective unless it is in writing and signed by all the partiesexcept that Little Kids Business has the right to amend these terms and conditions and will notify You of any changes by posting the amended version on the Little Kids Business Marketplace in the terms and conditions section. The Creator acknowledges that it is their responsibility to check the Little Kids Business Marketplace to stay informed of any change. If Little Kids Business deems the change to be significant then Little Kids Business will include the clause altered/added in internal communication between Little Kids Business and You.

Any waiver by any party to a breach of this agreement shall not be deemed to be a waiver of a subsequent breach of the same or of a different kind.

If anything in this agreement is unenforceable, illegal or void, it is severed and the rest of the agreement remains in force.

Upon Request, The Terms of Service may be available in languages other than English. To the extent of any inconsistencies or conflicts between these English Terms of Service and Little Kids Business Terms of Service available in another language, the most current English version of the Terms of Service will prevail.

MEANINGS –  the following words will have the following meanings:

“Customer” means a person(s) who enter into a transaction to purchases Product(s) from the Creator through the Little Kids Business marketplace.

“Creator “ refers to the people who Create the item for sale or import the item to sell on the www.littlekidsbusiness.com.au.

“Creator Information” refers to information, data or content provided by the Creator in any form or medium, whether or not such information is owned by the Creator, contained in the Application Form, uploaded to their Storefront.

“Little Kids Business Website/Marketplace refers to the following URL http://www.littlekidsbusiness.com.au.

“Account Management Fee” is the percentage of each sale retained by Little Kids Business.

“Joining Fee” refers to the fee charged by Little Kids Business when a Creator applies to sell through the Little Kids Business Marketplace. This fee is a non-refundable fee charged per Creator, not per item sold on the Little Kids Business marketplace

“Application Form” means the form available on the Little Kids Business Website to a prospective Creator which must be completed by the prospective Creator as a part of the application process.

“CMS” means the content management system provided by Little Kids Business to each Creator so that they may manage their Storefront and associated transactions. A CMS is a computer application that supports the creation and modification of digital content.

“Currency Conversion Fee” refers to the fee incurred when changing currencies.

“Products” refers to the goods, services or information that Creators wish to promote and sell through the Little Kids Business Marketplace.

“Product Page” refers to the particular web page on the Creators Storefront on which an individual Product is displayed and the relevant information relating to that Product is provided.

“Returns & Refunds Procedures” refers to the procedures set out in the Returns and Refunds section on the Little Kids Business Marketplace.

“Storefront” refers to an area of the Site dedicated for use by the Creator to promote itself and its Products

“Virus” refers to any computer virus designed to interfere with, interrupt or disrupt the normal operating procedures of a computer or network

“Working Day” refers to any day other than a Saturday or Sunday in Australia.

“Confidential Information” refers to any information that is regarded as confidential in relation to the business, customers, clients, suppliers, plans, operations, processes, product information, know-how, designs, trade secrets or software of either party.

“IPR” refers to all the intellectual property rights deemed by the law of any country in relation to any invention, literary work, artistic work, copyright, database, trademark, design, patents, confidential information howsoever it may be recorded, stored or embodied (including in an electronic or transient medium).

INTERPRETATION

Grammatical forms of defined words or phrases have corresponding meanings.

If the day on or by which anything is to be done is a Saturday, a Sunday or a public holiday in the place in which it is to be done, then it must be done on the next business day.

Obligations under this agreement affecting more than one party bind them jointly and each of them severally.

References to a party are intended to bind their executors, administrators and permitted transferees.

References to a person include an individual, company, corporation, firm or partnership.

Words expressed in the singular shall include the plural and vice versa. Words referring to a particular gender include every gender.

Last amended: 3 DECEMBER  2020

 

 

JOIN OUR LITTLE KIDS BUSINESS FAMILY AND HELP US SELL FROM YOUR FAMILIES TO THEIRS 

  1. Please complete the registration form to express your interest.
  2. We review your application to ensure that your gifts will attract our customers and your photos meet our photography curation policy. If we have concerns about your photos, we will offer you the option to improve them so that they are Marketplace ready. 
  3. Once approved you can set up your store on the Little Kids Business Marketplace, ready to sell your creations.
  4. If you have any questions at all, you may email [email protected] or simply give us a call on 1300 853 005.

 

 

 

We are a team because we respect,
trust and care about one another's success.