Gift Failed to Arrive
If your gift has failed to arrive and more than ten business days have passed since the status of your order changed to completed. This will be deemed missing mail. If this occurs please email [email protected] and we will discuss this matter with the distributing Brand whom you purchased from.
If the Brand has advised a tracking number, please use this tracking number and log into the website of Australia Post or the courier company advised to see the exact location of your goods.
If your gift could not be delivered due to the fault of the courier company, Little Kids Business will discuss this matter with the courier company. If it requires you to collect your gift from their depot as they can not deliver your gift, this is an unforeseen circumstance and out of the hands of Little Kids Business and the Brand who arranged the courier.
Returns & Exchanges
We are more than happy to offer you a Little Kids Business refund or exchange within 30 days of receiving your purchase.
Thank you for understanding that it is important to us that all items are returned in original condition so that our Brand can resell this gift. If the gift is returned in a condition that we deem is unable to be resold we will be unable to process your refund.
Simply follow the below Returns Procedure to process your refund.
If your shopping has arrived in less than perfect condition, please immediately email [email protected]. Include your order number, a photo of your damaged item, and we will chat with our Brand and be in touch with you shortly. Unfortunately, emails received after 30 days of receipt of the damaged goods cannot be processed.
Non Refundable Items
Please note that there are a few items we are unable to accept as a return.
Items we can not refund or exchange include:
- – personalised products
- – made-to-order furniture
- – underwear
- – earrings for pierced ears
- – food items
- – swimwear