RETURNS POLICY

Please note: As Little Kids Business is a Marketplace, in the event of a customer return or refund request, please allow us time to correspond with the Brand from whom you have made your purchase. 

 

Oh, No My Gift Failed to Arrive

If your gift has failed to arrive and more than ten business days have passed since the status of your order changed to completed. This will be deemed missing mail.

If this occurs please email [email protected] and we will discuss this matter with the distributing Brand whom you purchased from.

If the Brand has advised a tracking number, please use this tracking number and log into the website of Australia Post or the courier company advised to see the exact location of your goods.

If your gift could not be delivered due to the fault of the courier company, Little Kids Business will discuss this matter with the courier company. If it requires you to collect your gift from their depot as they can not deliver your gift, this is an unforeseen circumstance and out of the hands of Little Kids Business and the Brand who arranged the courier.

Returned to Sender

If your goods have been returned to sender and Australia Post or the Courier Company advised that the customer failed to collect the item, the customer will be asked to pay the cost to re-post the gift once it is returned to the sender.

Please note that if the postal company advise us that they delivered a card in your letterbox and your gift is returned to sender, as it has not been collected, we must ask you to pay the postage fee to send your gift to you again.

In this instance, we ask that you double-check the postal address.

Returns & Exchanges

We are more than happy to offer you a Little Kids Business refund or exchange within 30 days of receiving your purchase.

Thank you for understanding that it is important to us that all items are returned in original condition. If the gift is returned in a condition that we deem is unable to be resold, we will be unable to process your refund.

If your refund or exchange is due to change of mind we will require you pay for this postage and your payment will be refunded, once the selling Brands recieves your parcel and advises that it is indeed in the perfect condition, which it was posted.

Damaged Goods

If your shopping has arrived in less than perfect condition, please immediately email [email protected]. Include your

  • Order number
  • A short Video of your item. Please explain and show the fault.
  • We will then chat with the  Brand from whom you purchased your gift and be in touch with you shortly.

Unfortunately, emails received after 30 days of receipt of the damaged goods cannot be processed.

If you have purchased this gift for a child which is NOT the age specified for this gift, we are reluctant to refund.

As an example if you purchased a Ride on car for a one year old and they do not have the foot strength to push the pedal. This is expected as this gift is advised suitable for year 3+.

Non Refundable Items

Please note that there are a few items we are unable to accept as a return.

Items we can not refund or exchange include:

  • Personalised gifts
  • Made-to-order furniture
  • Underwear
  • Earrings for pierced ears
  • Food items
  • Swimwear

Please read the above and reach out to discuss your concerns via the

Email – [email protected]