Customer FAQs

Little Kids Business

WHAT MAKES LITTLE KIDS BUSINESS DIFFERENT FROM OTHER ONLINE STORES? 

Little Kids Business is an Online Marketplace, honoured to bring many businesses together in one easy to find location. 

We feel that our selective approach when handpicking each item sold through the Little Kids Business Marketplace ensures you receive a quality product made with love.

As of December 2019, we have 170 Kids Brands.

WHERE IS THE LITTLE KIDS BUSINESS HEAD OFFICE? 

We are proud to be Australian owned and operated out of Brisbane in Queensland.

All gifts are shipped from within Australia unless stated otherwise.

HOW DO I PLACE AN ORDER? 

To purchase an item

1. Locate the gift you love

2. Click the ‘add to cart’ icon.

3. Click ‘checkout’ and proceed to our secure payment facility

Ta-da !!! Enjoy

POSTAGE QUESTIONS 

Please click here to view our Postage Policy and find answers to all postage questions. 

WHEN SHOULD YOU PLACE YOUR ORDER TO ENSURE CHRISTMAS DELIVERY – 2019?

As we use many different carries from couriers to Australia Post you must order by December 11th 2019 in order to receive your gift by Christmas day the 25th December.

Please note that some brands, especially those who have personalised gifts had set alternative cut off dates within their product listings.

CAN I ASK THE BRAND I AM PURCHASING FROM A QUESTION?

If you wish to ask our Creators a question about their product, you can simply do this if you choose the item you wish to enquire about and then click the ‘product enquiry icon; you will receive a personal reply within 24 hours.

As seen below :

If you have a more general question about shopping with us that has not been addressed in the FAQs,  you can email us at [email protected], and we will be more than happy to assist you.

Alternatively, if you would like to speak with our in-house customer support staff during business hours you can request a callback via 1300 853 005 

HOW DO I KNOW MY DETAILS ARE SAFE WITH YOU?

As part of the buying and selling process, we collect the personal information you give us such as your name, address, email address and payment details, however, this is used for the sole purpose of completing your sales transaction and posting your purchase to you. For more information please review our privacy policy.

HOW CAN I PAY FOR MY GIFT?

As we are an online Marketplace all payments are processed through our payment portal. Payments can be made via Visa, MasterCard, and American Express with support from Stripe,  Afterpay or Paypal.

DO YOU SELL GIFT VOUCHERS

Yes, there is no better way to buy a gift without risking a choice not suited to your friend or loved one.  Gift Cards are valid for 12 months from the date of issue.

Select the dollar figure you wish to gift. START SHOPPING FOR YOUR E-GIFT CARD NOW 

Customise your card.

Send the gift card to your friend today or program the gift card to dispatch at a later date.

If your friend loses their gift voucher they can contact you to track it through your order history. For more information regarding our gift vouchers, please review our Customer Terms and Conditions.

CAN I USE A FRIENDS ADDRESS AND SEND MY GIFT DIRECTLY TO THEM?

Yes, this is a perfect way to show your love and care without double handling, and rest assured that we will not include paperwork which reflects a price. If you would like an invoice this is available for you to download from your Little Kids Business account.

Don’t forget to add Gift Wrapping for a small fee if offered by some of our Brands

OOPS – I NEED TO RETURN MY GIFT 

Although we encourage careful selection, there may be a moment where you feel the need to return a purchase. Within 30 days simply pay the cost of return postage and we will arrange a refund or exchange for you.

All items must be returned in original condition and be able to be resold, unless faulty.

Items that are non-refundable include:

personalised products
made-to-order furniture
underwear
earrings for pierced ears
food items
swimwear
For more information, please review our Returns Policy.

MY GIFT HAS ARRIVED DAMAGED OR FAULTY

This is terrible and oh so inconvenient. 

Please follow these steps and we will get this sorted for you. 

  1. Email us via [email protected]
  2. We will then make contact with the brand who sells your gift and they may choose to EITHER post another or supply you with postage material so that you can post your purchase back to them to be fixed.
  3. We will work with you to get this sorted as soon as possible for you. 

HOW DO I USE MY $10 VOUCHER WHICH I RECEIVED WHEN I SIGNED UP TO YOUR NEWSLETTER?

Our new customer offer is $10 off, has a minimum order value of $99.00 and can only be applied on the first order placed per person. The code is valid for 1 month from issue date and is valid one time per person. The offer cannot be used in conjunction with any other promotional code on-site and is subject to the voucher conditions stated above.

  1. Go to the gift you love 
  2. Add it to your cart
  3. When you are in the checkout, you will see a space to add your coupon code. Add the code.
  4. Once you have added your code, please double check to make sure the $10 came off. 
  5. Ta-Da, this is so exciting…. our Kids Brands just received your order and will pick, pack and post it to you. 

THANK YOU FOR SHOPPING WITH LITTLE KIDS BUSINESS