Customer FAQs

What makes Little Kids Business different from other online stores?


Little Kids Business is honoured to bring many businesses together in one easy to find location. We feel that our selective approach when handpicking each item sold through the Little Kids Business Marketplace ensures you receive a quality product made with love.


Where is Little Kids Business head office?

We are proud to be Australian owned and operated out of Brisbane in Queensland.

How do I set up an account?


Accounts can be set up via the Login page.


How do I place an order?

To purchase an item, click the ‘add to cart’ icon. Once you have finished shopping, click ‘cart’ to review the items you have chosen and when you’re happy and ready to finalise your purchase click ‘checkout’ and proceed to our secure payment facility

My order hasn't arrived yet?

Please check to see if you have received an email from us regarding shipment. This may have landed in your spam/junk folder, so don’t forget to check there too.

Items that are sent via regular post will follow Australia Post regulations. Australia Post classifies an item lost if 10 business days have passed since postage and the item has not arrived. If this is the case, please follow the below steps.

1. Please check to see if you have received an email from us with your shipping information as some of our stores supply this.

2. Contact Little Kids Business via [email protected] and advise that your parcel has not arrived

3. We will then liase with our Brand to communicate the issue.

4. We appreciate your patience and understanding that once the parcel is shipped, we have no control over the delivery and place our faith in the postal company who has your order.

5. We will reply soon.

Where do you ship to?

The Majority of our Brands are Australian and currently ship within Australia. If you would like to sign up for our email newsletter we can share our journey of expansion with you as it happens. Sign up can be found at the bottom of this page.

UNDELIVERABLE POSTCODES

Due to the limited access of our carriers, there are certain postcodes that some of our Brands are unable to deliver to. Please refer to the list below for more details.

We try our best to include all the undeliverable postcodes on the list, however, there are still a few postcodes that are undeliverable for some SKUs. Orders with no shipment service will be cancelled and refunded automatically.

Please kindly contact our customer service for more information if you need the item to be delivered to the remote areas to ensure your order could be processed successfully.

All items

State

Postcode

Suburb

SA

5701

WOOLUNDUNGA

WA

6740

DRYSDALE RIVER

WA

6740

MITCHELL PLATEAU

WA

6740

OOMBULGURRI

WA

6740

KALUMBURU

WA

6740

PRINCE REGENT RIVER

WA

6740

WYNDHAM

WA

6743

WARMUN

WA

6743

CAMBRIDGE GULF

WA

6743

LAKE ARGYLE

WA

6743

DURACK

WA

6743

GIBB

WA

6743

KUNUNURRA

TAS

7151

HEARD ISLAND

TAS

7151

DAVIS

TAS

7151

MAWSON

TAS

7151

MACQUARIE ISLAND

TAS

7151

MCDONALD ISLANDS

TAS

7151

CASEY

Bulky items

State

Postcode

NT

0800-0999

NSW

2641,2717, 2831, 2898, 2899

QLD

4184, 4421,4450-4499, 4680, 4700-4805, 9920-9959

QLD

4806-4899, 4900-4999, 9960-9999

SA

5701

WA

6055

TAS

7151

WA

6215-6699

WA

6700-6799

When should I order to receive my gift for Christmas 2019

As we use many different carries from couriers to Australia Post you must order by December 11th 2019 in order to receive your gift by Christmas day the 25th December.

Please note that some Brands, especially those who have personalised gifts had set alternative cut off dates within their product listings.

How can I ask you a question?

If you wish to ask our Creators a question about their product, choose the item you wish to enquire about and then click the ‘Ask the Creator’ icon; you will receive a personal reply within 24 hours.

If you have a more general question about shopping with us that has not been addressed in the FAQs,  you can email us at [email protected], and we will be more than happy to assist you.

Alternatively, if you would like to speak with our in-house customer support staff during business hours you can request a callback.

How do I know my details are safe with you?

As part of the buying and selling process, we collect the personal information you give us such as your name, address, email address and payment details, however, this is used for the sole purpose of completing your sales transaction and posting your purchase to you. For more information please review our privacy policy.

How can I pay?

As we are an online Marketplace all payments are processed through our payment portal. Payments can be made via Visa, MasterCard, and American Express with support from Stripe,  Afterpay or Paypal.

Can you explain the Little Kids Business postage policy?

With our compliments enjoy free standard shipping within Australia. If you have purchased multiple items it’s possible each item is from a different Creator and will arrive separately.

Our Gifts are posted within 48 hours however personalised items may take longer to process, please refer to the individual product listing for accurate information relevant to your purchase.

If your item fails to arrive, please refer back to your order to verify the method of delivery.  If you fear your delivery may be lost please email [email protected]

 

It is important to note that Australia Post standard mail asks that you allow up to 10 business days 

Can you explain the Little Kids Business postage policy?

SHIPPING GUIDE

Orders are generally shipped from our distribution centre, which is located in Melbourne, the next working day after full payment is received.

Dropshipzone is working with three couriers to provide the most efficient delivery service with the most reasonable price and quickest service.

AUSTRALIA POST

 Item that weighs 22 kg or less will be dispatched with eParcel that is Australia Post’s Internet enabled freight system.

Each parcel will carry a barcoded address label and you will be able to view the location of
your item at various points in the delivery process via Australia Post’s online tracking tool.

When your order is dispatched, you will be given a consignment number.
You can use the number to track your order at the Australia Post’s website.

The below table is for your reference to Australia Post’s expected delivery time.

Sending parcels within the same state

Service

Posted for delivery

Delivery by (business day after posting)

Regular parcel

Within metropolitan areas of capital cities,

or within the same city or town or environs

3-4 days

Between a metropolitan area of a capital city and

country locations

3-4 days

Between country locations

4-5 days

Sending parcels to other states

Service

Posted for delivery

Delivery by (business day after posting)

Regular parcel

Between Melbourne / Sydney;

Melbourne / Canberra;

Melbourne / Adelaide

3-5 days

(between metropolitanareas)

Melbourne / Brisbane;

Melbourne / Tasmania;

4-8 days

(between metropolitan areas)

To other interstate locations

Please ask at your local

Please visit http://auspostcom.au/track/ and use the tracking number given to track your item.

FASTWAY COURIERS

For item that weighs below 22kg with a lower cost than eParcel, the item will be dispatched with Fastway. You will receive an email confirmation of your order including a tracking number, as soon as your orders are dispatched. Fastway provides reliable courier distribution service across Australia. Their comprehensive fleet and professional team will ensure items delivered safely to your door.

Parcels dispatched with Fastway are collected from our premises on a daily basis. Each parcel will carry a barcoded address label and you will be able to view the location of your item at various points in the delivery process via Fastway’s website.

A non- PO Box address is required for Fastway’s delivery. If you fail to provide the correct information, your parcel will not be dispatched until the accurate information is received by our customer service team.

To track item that is dispatched width Fastway,please visit http://www.fastway.com.au and use the given tracking number.

ALLIED EXPRESS

Parcel that weighs over 22 kg will be dispatched with Allied Express. Allied Express is the biggest and independently owned courier company in Australia with offices in all major mainland capitals.

Each parcel will carry a barcoded address label and you will be able to track you items through the Allied Express website. Allied Express will contact you prior to delivery via SMS or phone number.

Allied Express requires consignment note and the postcode of the destination to track item at http://alliedexpress.com.au/ or call 131373 for more queries.

TOLL

Parcel with weigh less than 30kg can be dispatched with Toll. Toll is a major integrated logistics provider with an Asia Pacific focus. They provide safe, secure transport services.

Each parcel will carry a barcoded address label and you will be able to track you items through the Toll website.

A non- PO Box address is required for Toll’s delivery. If you fail to provide the correct information, your parcel will not be dispatched until the accurate information is received by our customer service team.

If the delivery is missed, you should receive a card with instructions on how to find your parcel. You can visit Toll website to arrange a re-delivery.

With the tracking number, you can track the parcel anytime at https://www.tollgroup.com/tools/mytoll

Undeliverable Packages

In the unlikely event that your parcel is returned to us, our customer service representative will contact you via email.

Inaccurate address

If there are any address discrepancies with your order the product is returned us, a customer care team
member will be in touch.A re-delivery cost will occur for any products that are returned to us.

Unsuccessful Delivery Attempt

If no one is present when the order arrives and it is being delivered by Australia Post, a notification will be left in the mail box for you to pick
up your parcel in your local Post Office. If your item is delivered by Fastway or Allied Express, arrangement will be made in advance to ensure
your item to arrive at your door at your convenience. A re-delivery cost will occur if you are not home at the arranged time.

Rejected by Receiver

If your item is a gift, please ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will occur if parcel has to be resent.

The expected time delivery given by each courier is for reference only. Delivery might take longer than expected due to various
reasons. If you do not receive your item within 10 business days, please contact our customer service team.

Pick up or arranging your own courier is not available at our warehouse to ensure our distribution centre can dispatch all goods efficiently at all times.

HOW LONG DOES IT TAKES TO SHIP TO MY CUSTOMERS?

The estimated delivery time frames are:

For customers in VIC, approximately 3 – 5 working days;

For customers in NSW, SA, ACT, approximately 4 – 8 working days;

For customers in QLD, NT,WA and TAS, approximately 7 – 10 working days.

NOTE:

Delivery time only starts after buyers’ payments have been cleared and the item has been dispatched from our warehouse (usually 1 working day after receipt of cleared payment).

We are unable to guarantee a delivery on any specific dates or times as this is not something our delivery partners would be able to guarantee either.

 

Can I choose Express Post?

We know life gets crazy and things fall through the cracks. For moments like this, we offer Express Post for a small fee. This will give you a method of tracking and peace of mind if you require your gift sooner rather than later.

Can my purchase be gift wrapped?

Some of our Creators offer gift wrap. Simply nominate gift wrapping for an additional $3 and we will wrap it with love and care.

What should I do if my gift does not arrive?

Please email the following – [email protected] or call us on 1300 853 005. If your gift was sent with tracking details, we will follow up with the postal company and advise you of a delivery date.

If your gift was not sent with tracking details we will discuss the matter with the Brand that sent your gift and reply as soon as we can.

Do you sell Gift Vouchers?

Yes, there is no better way to buy a gift without risking a choice not suited to your friend or loved one.  Gift Cards are valid for 12 months from the date of issue.

Select the dollar figure you wish to gift.

Customise your card.

Send the gift card to your friend today or program the gift card to dispatch at a later date.

If your friend loses their gift voucher they can contact you to track it through your order history. For more information regarding our gift vouchers, please review our Customer Terms and Conditions.

Can I use my friend’s postal address so that you can send my gift directly to them?

Yes, this is a perfect way to show your love and care without double handling, and rest assured that we will not include paperwork which reflects a price. If you would like an invoice this is available for you to download from your Little Kids Business account.

Don’t forget to add Gift Wrapping for $2.50 from selected Creators

I would like to return my purchase within 30 days?

Although we encourage careful selection, there may be a moment where you feel the need to return a purchase. Within 30 days simply pay the cost of return postage and we will arrange a refund or exchange for you.

All items must be returned in original condition and be able to be resold, unless faulty. Items that are non-refundable include:

personalised products
made-to-order furniture
underwear
earrings for pierced ears
food items
swimwear
For more information, please review our Returns Policy.

I wish to return a gift a friend gave me?

Please review our Returns Policy for more details.

My purchased arrived in damaged condition?

From time to time a purchase may arrive bumped and bruised, and if this has happened to you we ask that upon delivery you email Little Kids Business via [email protected] Simply include your order number and a photo of your damaged item and we will be in touch with you soon.  Please review our Returns Policy for more details.

I want to write a customer review for an item I love, how do I do this?

There will be an opportunity to submit a review of a gift from the Little Kids Business Marketplace. It’s so kind of you to take the time out of your day to assist our Creators.

Newsletter Signup Discounts Explained

Our new customer offer is $10 off, has a minimum order value of $99.00 and can only be applied on the first order placed per person. The code is valid for 1 month from issue date and is valid one time per person. The offer cannot be used in conjunction with any other promotional code on site and is subject the voucher conditions stated above.