Customer FAQs

What makes Little Kids Business different from other online stores?

Little Kids Business is honoured to bring many businesses together in one easy to find location. We feel that our selective approach when handpicking each item sold through the Little Kids Business Marketplace ensures you receive a quality product made with love.

Where is Little Kids Business head office?

We are proud to be Australian owned and operated out of Brisbane in Queensland.

How do I set up an account?

Accounts can be set up via the Login page.

How do I place an order?

To purchase an item, click the ‘add to cart’ icon. Once you have finished shopping, click ‘cart’ to review the items you have chosen and when you’re happy and ready to finalise your purchase click ‘checkout’ and proceed to our secure payment facility

Can you suggest gifts for my child's birthday?

Sure can! Simply complete the information relating to your family when you join our email database and we will be happy to offer age and gender appropriate suggestions 2 months prior their birthday.

My order hasn't arrived yet?

Please check to see if you have received an email from us regarding shipment. This may have landed in your spam/junk folder, so don’t forget to check there too.

Items that are sent via regular post will follow Australia Post regulations. Australia Post classifies an item lost if 10 business days have passed since postage and the item has not arrived. If this is the case, please follow the below steps.

1. Please check to see if you have received an email from us with your shipping information as some of our stores supply this.
2. Contact Little Kids Business via [email protected] and advise that your parcel has not arrived
3. We will then liase with our Brand to communicate the issue.
4. We appreciate your patience and understanding that once the parcel is shipped, we have no control over the delivery and place our faith in the postal company who has your order.
5. We will reply soon.
Where do you ship to?

Our Creators are Australian and currently ship within Australia. If you would like to sign up for our email newsletter we can share our journey of expansion with you as it happens. Sign up can be found at the bottom of this page.

How can I ask you a question?

If you wish to ask our Creators a question about their product, choose the item you wish to enquire about and then click the ‘Ask the Creator’ icon; you will receive a personal reply within 24 hours.
If you have a more general question about shopping with us that has not been addressed in the FAQs,  you can email us at [email protected], and we will be more than happy to assist you.
Alternatively, if you would like to speak with our in-house customer support staff during business hours you can request a callback.

How do I know my details are safe with you?

As part of the buying and selling process, we collect the personal information you give us such as your name, address, email address and payment details, however, this is used for the sole purpose of completing your sales transaction and posting your purchase to you. For more information please review our privacy policy.

How can I pay?

As we are an online Marketplace all payments are processed through our payment portal. Payments can be made via Visa, MasterCard, and American Express with support from Stripe,  Afterpay or Paypal.

Can you explain the Little Kids Business postage policy?

With our compliments enjoy free standard shipping within Australia. If you have purchased multiple items it’s possible each item is from a different Creator and will arrive separately.
Our Gifts are posted within 24 hours however personalised items may take longer to process, please refer to the individual product listing for accurate information relevant to your purchase.
If your item fails to arrive, please refer back to your order to verify the method of delivery.  If you fear your delivery may be lost please contact the Creator using the ‘Ask our Creator’ icon and they will be happy to assist you.

Can I choose Express Post?

We know life gets crazy and things fall through the cracks. For moments like this, we offer Express Post for a small fee. This will give you a method of tracking and peace of mind if you require your gift sooner rather than later.

Can my purchase be gift wrapped?

Some of our Creators offer gift wrap. Simply nominate gift wrapping for an additional $3 and we will wrap it with love and care.

What should I do if my gift does not arrive?

Please email the following – custome[email protected] or call us on 1300 853 005. If your gift was sent with tracking details we will follow up with the postal company and advise you of a delivery date. If your gift was not sent with tracking details we will discuss the matter with the Brand that sent your gift and reply as soon as we can.

Do you have a Gift Registry?

Yes, please see our separate Gift Registry tab to discover wonderful ways to enjoy gifts you truly desire.

Do you sell Gift Vouchers?

Yes, there is no better way to buy a gift without risking a choice not suited to your friend or loved one.  Gift Cards are valid for 12 months from the date of issue.
Select the dollar figure you wish to gift.
Customise your card.
Send the gift card to your friend today or program the gift card to dispatch at a later date.
If your friend loses their gift voucher they can contact you to track it through your order history. For more information regarding our gift vouchers, please review our Customer Terms and Conditions.

Can I use my friend’s postal address so that you can send my gift directly to them?

Yes, this is a perfect way to show your love and care without double handling, and rest assured that we will not include paperwork which reflects a price. If you would like an invoice this is available for you to download from your Little Kids Business account.
Don’t forget to add Gift Wrapping for $2.50 from selected Creators

I would like to return my purchase within 30 days?

Although we encourage careful selection, there may be a moment where you feel the need to return a purchase. Within 30 days simply pay the cost of return postage and we will arrange a refund or exchange for you.
All items must be returned in original condition and be able to be resold, unless faulty. Items that are non-refundable include:
personalised products
made-to-order furniture
earrings for pierced ears
food items
For more information, please review our Returns Policy.

I wish to return a gift a friend gave me?

We encourage customers to set up a Little Kids Business Gift Registry so that everyone can receive the perfect gift, however, we understand that life does occasionally present moments like this. Sadly as the purchase was processed through your friend’s credit card we are unable to process a refund onto your account, however, we are happy to exchange the item if it is from the same Creator. Please review our Returns Policy for more details.

My purchased arrived in damaged condition?

From time to time a purchase may arrive bumped and bruised, and if this has happened to you we ask that upon delivery you email Little Kids Business via [email protected] Simply include your order number and a photo of your damaged item and we will be in touch with you soon.  Please review our Returns Policy for more details.

I want to write a customer review for an item I love, how do I do this?

There will be an opportunity to submit a review of a gift from the Little Kids Business Marketplace. It’s so kind of you to take the time out of your day to assist our Creators.

Newsletter Signup Discounts Explained

Our new customer offer is $10 off, has a minimum order value of $99.00 and can only be applied on the first order placed per person. The code is valid for 1 month from issue date and is valid one time per person. The offer cannot be used in conjunction with any other promotional code on site and is subject the voucher conditions stated above.