CUSTOMER TERMS & CONDITIONS

Little Kids Business Terms and Conditions

Welcome to Little Kids Business. Please read the following terms and conditions carefully prior to continuing to visit, access, view and/or use our website to place an order to purchase with a Brand. If You continue to visit, access view and/or use our website, whether an order is placed by You, You express Your understanding and acceptance of the matters set-out in these terms and conditions, and acknowledge that You are bound by these terms and conditions. If you disagree with any part of these terms then you do not have permission to visit, access, view, use or shop on www.littlekidsbusiness.com.au

As well as reading these Terms and Conditions to which you agree to when visiting, accessing, viewing and/or using our website to place an order to purchase with a Brand, please refer to the terms and conditions of each individual Brand prior placing an order on their store.

Little Kids Business Marketplace and Our Brands

A ‘Brand’ is the business who sells products through the Little Kids Business Marketplace created by this Website. Each Brand has a Storefront on the Website.

Little Kids Business is a website platform which facilitates sales for small businesses who offer items for sale through Our Website. When you order through Little Kids Business you are placing an order with the Person behind that Brand who sells the Product and not Little Kids Business.

If you are purchasing this item as a gift, the person who is gifted accepts these Terms and Conditions. Little Kids Business are happy to assist with Customer Service between the customer or Giftee and the Brand, however it is up to the Brand to agree to replace or refund a faulty item.

If any harm comes to a customer or a Giftee ( person given a product from Little Kids Business as a gift ) as a result of use of a purchased item. Little Kids Business will assist with customer service however is not responsible for any harm incurred by the use of any gift. This matter will be referred to the Brand who sells this gift in their store on the Little Kids Business Marketplace.

When you receive an email confirmation of Your order an agreement is formed between You and the Brand. Although payment for the Product will be collected by Little Kids Business, You have rights directly and only against the Brand and not Little Kids Business.

We do not review or control what the Brand says about their Product, and We are not responsible for listings provided by Brand on our Website. At no time does Little Kids Business own or possess any Product offered for sale by Brands through this Website.

Your Responsibilities when Creating an Account

When You create an account with Us, You guarantee that You are above the age of 18 years and that all the information that You provide is accurate, complete and current.

You are responsible for maintaining the confidentiality of Your account and Your password. You must advise us immediately upon becoming aware of any breach of security or unauthorized use of Your account.

We reserve the right to refuse Your order if fraud or an unauthorized or illegal transaction is suspected.

Item Availability

Prior to placing an order for Product, We encourage You to read the product profile of all products carefully as items will be subject to the shipping timeframes communicated in the profiles.

Little Kids Business is not liable to You for any suspension or discontinuance of the Product being available.

Holiday Mode

When you purchase a gift from a Brand who has a Holiday Mode pop-up, you do so with the understanding that you gift will go on backorder until the Person behind the Brand returns from leave and is able to ship you gift. The date will be advised in the Holiday Mode pop-up.

Completing a Purchase Order

By completing a Purchase Order You agree to pay the purchase price specified on the Little Kids Business Website for the Product of the Creator at that moment in time. If the item goes on sale later, You are not entitled to that sale price unless You are making a new purchase. You are not entitled to a refund for the existing purchase to make such new purchase. If you have not selected otherwise all prices are shown in Australian Dollars including Australian GST (where applicable).

Neither We nor the Creator/Brand can accept orders and payments over the telephone. You have the option to pay by credit card, PayPal, Stripe or Afterpay online only. Your payment will be processed upon receipt of Your order and You will receive an email from the Creator confirming Your order once accepted by the Brand. We may employ the use of a third-party provider for the purpose of facilitating payment.

If there are any issues or a delay in getting Your purchase to You the Brand will notify Little Kids Business and we, in turn, will notify You by email.

When a Brand accepts Your order for the purchase of their creation, the following terms and conditions (our Website Legals) apply in relation to Your purchase

Conditions for the redemption of promotional vouchers:

  1. From time to time we may release promotional vouchers that may be used on the Website. Promotional vouchers can only be redeemed on the Website in accordance with the special terms and conditions stated on them.
  2. Promotional vouchers are valid for the specified period stated on them only, can only be redeemed once and cannot be used in conjunction with other offers (including, for the avoidance of doubt, sales, promotions and other vouchers). Individual brands may be excluded from voucher promotions.
  3. The credit of a promotional voucher cannot be used to pay for Products from third parties.
  4. If you place an Order for a Product less than the value of the promotional voucher, no refund or residual credit will be returned to you.
  5. The credit of a promotional voucher does not accrue interest nor does it have a cash value.
  6. If the credit of a promotional voucher is insufficient for the Order you wish to make, you may make up the difference through payment by other means (but not by using another promotional voucher or attempting to rely on any other offer). Please note that only one promotional voucher can be used per order.
  7. Promotional vouchers are applied to invoices as a whole. Accordingly, in circumstances where multiple Products are purchased using a gift voucher, and one or more items are returned, the discount is applied on a pro-rata basis to each item for the purpose of establishing refund values.
  8. If you sign up to our newsletter in order to receive a $10 Little Kids Business voucher, conditions apply and are clearly stated on the $10 voucher. Minimum spend of $99 applies and your gift voucher is valid for 30 days from the moment of delivery to your inbox. This voucher code is unique to you, can only be used once and will automatically delete after 30 days.

Cancellation of Orders

Once You have submitted a Product Order and that has been accepted by the Brand You may not cancel or vary that Product Order, except in accordance with our Returns and Refunds Policy.

The Brand may cancel a Purchase Order that it has already accepted if they suspect that You are acting fraudulently (such as using a credit card without proper authorisation) or in breach of these terms.

If there is a delay in shipping Your order, the Brand  will contact Little Kids Business or email You as soon as possible to advise You of the reason for the delay. If this occurs, You may cancel your order at any time prior to when the Brand changes the online status to “shipped”. This does not apply to personalised orders. Orders that are personalised in any way, may not be cancelled unless it can be confirmed from the creator that the item has not begun production. Once production has begun the order is unable to be cancelled.

Quality of Purchased Items

Our Brand aims to provide customers with Products of the highest quality. However, in the event, You receive an item which You believe to be faulty, please email us at [email protected] within 10 days of receiving Your Product. If the Product is returned to Little Kids Business and upon inspection is deemed faulty we will happily coordinate with the Brand to provide a refund/credit or replacement for You.

If an item is deemed to have been damaged as a result of wear and tear and the Brand is unable to accept that it is a faulty item, then We will be unable to coordinate a refund, exchange or credit. Likewise, an item cannot be deemed faulty as a result of different lighting and Your computer screen settings allow for slight colour variations of fabrics in our photos.

Shipping

Little Kids Business will make every effort to ensure that the Brand dispatches Your order so that it will be delivered within specified timeframes. However, You should note that actual shipping times may vary and will depend upon the shipping agent contracted.

Our Brand will advise when your gift has been dispatched via email. They may advise the method they are using to ship Your purchase when they change the status to shipped. At all times You can log in and see the status of Your delivery as either Pending or Completed.

Should You require express shipping please make sure that you have selected this when placing Your order.

Once Your order has been dispatched, neither Little Kids Business nor the Brand accepts no responsibility for loss/ damage to  Your parcel or unclaimed packages.

If the items are being shipped to an address that is not in the same state or country as our Brand, You will be responsible for paying any other sales, use, goods, and services, value-added, customs, excise or similar taxes or charges (“Other Taxes”) imposed by any applicable government agency in the addressee state or country. These taxes will be displayed at checkout. Please be advised, We will communicate with you that you will be responsible for payment of all and any additional fees, duties, and taxes levied by the relevant country’s customs.

Prizes and Competitions 

If you win a prize in a Little Kids Business Competition, Little Kids Business agrees to post your gift to the address supplied in writing via email. If this address is incorrect and the prize winner does not receive their prize it is not the fault of Little Kids Business.

If the prize gift is faulty we will uphold our Terms and Conditions as per the Returns and Exchanges in these Terms and Conditions.

Returns & Exchanges

Our Returns Policy governs returns and exchanges.

You can return or exchange any item within 30 days of receipt provided it is not used.  All items are to be returned in the condition which You received them. If it is evident that the item has been used We will not offer a refund and exchange.

Gift Vouchers are valid for 1 year and cannot be returned or exchanged for cash.

Gift Card Services

These Terms and Conditions specifically refer to Service Gift Voucher accessed via the Little Kids Business website.

A Service Voucher from Little Kids Business this is a non-refundable item unless in the event that the customer contacts the Brand and they choose to allow a refund.

If the Little Kids Business Service Voucher is subsequently lost, the recipient may be eligible to have a replacement voucher emailed to them.

  1. The voucher is still valid and has not yet been exchanged or used.
  2. Proof of purchase has been provided: either as an order number, purchaser’s full name or email address.
  3. Little Kids Business is able to correctly verify the person seeking a new voucher as the original recipient.

Please note is it the voucher recipient’s responsibility to obtain the Little Kids Business Gift Voucher with all of the required verification. Failure to do so will mean that no replacement voucher can be issued.

Little Kids Business Vouchers must be booked and used within 12 months of purchase. Once a voucher has expired Little Kids Business is under no obligation to offer an extension, however, in exceptional circumstances, we assess such requests as a case by case basis in conversation with the Service provider.

  • Gift Vouchers are sold by Little Kids Business as an agent for the businesses that provide lifestyle services
  • Little Kids Business is not a provider of such services or experiences
  • The service provider provides the service directly with customers.
  • Little Kids Business makes no warranty or representation regarding the standard of the service being provided.
  • All Little Kids Business vouchers are issued subject to the terms and conditions of the service provider and these terms and conditions.

Gift Vouchers sold through Prezzee

Please read Prezzee Terms and Conditions

In turn, the Terms and Conditions laid out with regards to a Little Kids Business Gift Card Services apply.

Little Kids Business Liability

Little Kids Business has:

  • No liability for any act, omission, or default, whether negligent or otherwise of any experience provider or third party.
  • No liability for loss or damage occasioned by any negligent act or commission by any experience provider or third party.
  • Where Little Kids Business liability cannot be excluded, such liability is limited to the value of the Gift Voucher purchased.

Comments, Feedback, and Submissions

If at our request, You send certain specific submissions (for example contest entries) or without a request from us You send creative ideas, suggestions, proposals, plans, or other materials You agree that We may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us.

We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these terms and conditions.

You warrant that your comments, feedback, and submissions will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website.

You also acknowledge that You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments.

You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by You or any third-party

Website Content and Access

While We endeavour to take reasonable care in preparing and maintaining the information on this Website, We do not warrant the accuracy, reliability, adequacy or completeness of any of the content of this Website, nor provide any specific advice for Your circumstances. It is Your responsibility to enquire with the Brands directly to ensure the accuracy and currency of the material or information You seek to rely upon.

We do not control, endorse, sponsor, evaluate or approve any of the Brands content on their Storefront or relating to their Product. We do not provide any warranty or take any responsibility whatsoever for any aspect of their content or the Products they provide.

You acknowledge and accept that the content of this Website may include technical inaccuracies and typographical errors; may not necessarily be up to date or accurate at the time you view it; is subject to change at any time without notice.  To the fullest extent permitted by law, We exclude all representations, warranties or terms (whether express or implied) other than those set out on this Website.

Also, we cannot guarantee that access to Our Website will be uninterrupted or that Our Website is free from viruses or anything else which may damage any computer which accesses Our Website or any data on such a computer.

Intellectual property

Content and materials found on or through www.littlekidsbusiness.com.au is the property of Little Kids Business. That includes without limitation all editorial materials, information, photographs, illustrations, artwork and other graphic materials, and names, logos, and trademarks and they are protected by copyright, trademark and other intellectual property laws.

You may not modify, copy, repost or distribute for commercial purposes or commercial gain without the express, advance written permission from Us. We do not grant You any license or right in, or assign all or part of, our intellectual property rights in the content or applications incorporated into this Website.

Interference With Our Website

You must not attempt to change, add to, remove, deface, hack or otherwise interfere with this Website or any material or content displayed on this Website. This includes that You must not add any content to the Website that would cause You or Us to breach any law, regulation, rule, code or other legal obligation; that is or could reasonably be considered to be obscene, inappropriate, defamatory, disparaging, indecent, seditious, offensive, pornographic, threatening, abusive, liable to incite racial hatred, discriminatory, blasphemous, in breach of confidence or in breach of privacy; that would bring Us, this Website or the Brands into disrepute; or that infringes the Intellectual Property or other rights of any person.

You warrant to Us that You will comply with the above and agree that should You not comply or act contrary to any of the matters in that sub-clause You agree to indemnify and hold Us harmless against any and all claims, actions, proceedings, losses, damages, expenses, and costs including without limitation reasonable legal expenses arising directly or indirectly out of or in connection with Your use of Our Website.

Brands Products and Descriptions

We make no representation and give no warranty regarding any Product listed for sale on this Website or as to its functionality, fitness for purpose or otherwise. You acknowledge that You will make Your own enquiries and exercise Your own judgment as to whether to acquire such Product and whether it is suitable for You.

We aim to ensure the Brands Products are described as accurately as possible on this Website, however, We do not warrant that any descriptions provided are accurate. Where We become aware of any misdescription, We reserve the right to correct any misdescription, error or omission.

Images on Our Website are provided for illustrative purposes only and We do not guarantee that any image will reflect or portray the full design or options relating to any Product You purchase from the Brand using this Website.

You acknowledge that any agreement to acquire that Product will be entered between You and the Brand and that We will not be a party to that agreement, nor have any liability with respect to the acquisition of that Product.

Collection of the purchase price of the Product by Us does not constitute a relationship between You and Us.

Limitation of liability

To the maximum extent permitted by law We exclude all liability for any loss or damage of any kind (including special, indirect or consequential loss and including loss of business profits) arising out of or in connection with the content of this Website and Your reliance on it, Your use of and/or the performance of this Website.

Where the law (including without limitation the Competition and Consumer Act 2010 (Cth)) implies a warranty or guarantee into these terms and conditions which may not lawfully be excluded, then provided it is fair and reasonable to do so, our liability for breach of such a warranty or guarantee shall be limited at its option, to in the case of services, to either resupplying the services or payment of the cost of having the services supplied again.

Privacy and Consent

We really do value Your privacy. We may collect personal information about You from time to time in a lawful and transparent manner and by fair means. All information collected by Little Kids Business is used for the purpose of processing Your order and providing customer service.

We may disclose Your personal information if We are required by law to do so or if You violate our terms and conditions.

We have processes and procedures in place to comply with privacy legislation (applicable from time to time) and You may request a copy of our Privacy Policy from us at any time. If You would like to: access, correct, amend or delete any personal information we have about You please submit Your wishes via email to Little Kids Business at [email protected]

We will only send you marketing material if you have chosen to opt-in and you can opt-out at any time.

General

If a provision of these terms and conditions are invalid or unenforceable it is to be read down or severed to the extent necessary without affecting the validity or enforceability of the remaining provisions.

Unless agreed with You in writing otherwise, these terms and conditions constitute the entire agreement between You and Us relating to the use of this Website and matters contemplated in it.

We reserve the right to modify these terms and conditions at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

We reserve the right to correct, change or update written and photographic information on www.littlekidsbusiness.com.au without prior notice.

Thank you for reading and abiding by these Terms and Conditions.

Edited May 10 2019